I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.
东京 到 京都市, 火车 #NOZOMI 41 绿色汽车, Shinkansen JR Central (Shinkansen JR Central), 2023年7月29日
The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers
东京 到 京都市, 火车 #NOZOMI 49 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2023年7月15日
LG
Luis G
没有座位的车厢太拥挤了，让人很不舒服。很难找到座位，而且气味难闻。
此评论由机器翻译
The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly
东京 到 京都市, 火车 #NOZOMI 45 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年3月15日
CW
Christopher W
顺利快速而安静，同时我看到了其他游客可能错过的日本的一个侧面。
此评论由机器翻译
Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.
东京 到 京都市, 火车 #NOZOMI 1 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年2月14日
TT
Thomas T
我想把我的票改成更早的时间，但在你们的网站上找不到如何改。
此评论由机器翻译
I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website
东京 到 京都市, 火车 #NOZOMI 433 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2022年8月12日
KL
Kirsten L
No English no
东京 到 京都市, 公共汽车 高级标准舱, Tourist Bus, 2025年5月6日
KF
Kim F
everything went well and neatly, but you really need to reserve space for your suitcase if you have a larger suitcase than hand luggage. for the return journey I bought that ticket at the ticket sales at the station.
东京 到 京都市, 火车 #NOZOMI 263 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2025年4月15日
IB
Irina B
fast and comfortable!
东京 到 京都市, 火车 #NOZOMI 61 绿色汽车, Shinkansen JR Central (Shinkansen JR Central), 2025年4月10日
MN
Mochammad N
bus is good, clean and fast, but sometimes reclining seat depend on the passenger attitude, our front passenger look like doesn't care with us behind them, so a bit discomfort for us for traveling long way
东京 到 京都市, 公共汽车 快速, Chibamirai Kanko Bus KB4, 2025年1月27日
