BR
Bagus RActually, the bus itself is decent — it even has a toilet — but the service from the staff was seriously lacking. Just a heads-up: this bus is affiliated with Sao Viet, and the whole experience raised a lot of red flags.
It started with the receptionist being really unfriendly, and the bus staff were also rude and aggressive. One of them opened my bag without asking, just to check if I had food. Apparently, food isn’t allowed on board — which I didn’t know, because the previous bus I took via Klook did allow it.
Then, one of the staff members kept yelling in Vietnamese, which I couldn’t understand at all. Since the bus has a toilet, there were no official rest stops. However, the bus did stop at several Sao Viet branches, probably around 7 locations, for about 15 minutes each — I guess they also handle document delivery at those branches. So what was supposed to be a 6-hour journey turned into over 7 hours.
In the end, we were dropped off at a different location than promised, and everything felt super rushed.
Also, take note: foreigners are only allowed to sleep on the upper berths. The lower ones are apparently reserved for locals only. Very odd and disappointing.
به , اتوبوس VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), ۱۴ مهٔ ۲۰۲۵
KK
Kamil KThey cheat peoples. I booked and paid ticket few days before. When i go in the bus, they cancel my number and i have no cabin. They sell more placea in bus they have.
به , اتوبوس VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), ۱۳ مهٔ ۲۰۲۵
SC
Solenn Ceverything perfect, the hello kitty bus was fun
به , اتوبوس Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), ۱۳ مهٔ ۲۰۲۵
FG
Félix GVery good experience, for Hanoi -> Sapa and Sapa -> Hanoi, the bus is clean and confortable, seats are already assigned, toilets availables inside the bus, 2 quicks stops of 15-20 minutes. The driver do not speak English but we had indications in English before each stop. I recommend, better then other experiences in Vietnam.
به , اتوبوس کابین تک ردیف بالا, HK Buslines, ۱۰ مهٔ ۲۰۲۵
GR
Giovanna RExcellent service, easy to book. Driver was on time, professional and drove safely. The car was very comfortable, clean, and we were able to relax and enjoy the ride. Highly
Recommend, would definitely book again!
به , تاکسی SUV 4 نفره, Viet Technologies Travel (Viet Technologies Travel), ۹ مهٔ ۲۰۲۵
CP
Christophe PComfortable though a bit noisy
به , قطار VIP Cabin 2x, Sapaly Express Train, ۹ مهٔ ۲۰۲۵
JM
Justin MComfortable with several stops for restroom breaks and snacks. Clean and a comes with a complimentary bottle of water and wet wipes.
به , اتوبوس کابین تک ردیف بالا, HK Buslines, ۹ مهٔ ۲۰۲۵
NA
Norazieda AThe bus was clean and comfortable. The driver was friendly and professional. Overall a great service.
به , اتوبوس کابین VIP با صندلیهای تختخواب شو ردیف بالا, Sapa Express, ۸ مهٔ ۲۰۲۵
ZW
Zbigniew WIt was amazing, very confortable and fast trip on time
به , اتوبوس VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), ۸ مهٔ ۲۰۲۵
EG
Estefania GThey communicate 1 day before the journey to confirm the departure point. The bus was comfortable, perfectly on time and drop us at the arranged place. Highly recommended.
به , اتوبوس کابین تک ردیف بالا, G8 Sapa Open Tour (G8 Sapa Open Tour), ۷ مهٔ ۲۰۲۵
