The refusal of the driver and his companion to communicate when we would we stop for a bathroom break was infuriating. my wife asked for an hour, all they would tell her was it was near. Withdraw nearly 75% of the miles before stopping comma and it was obvious at that time it was just for the driver's break, not for the comfort of the passengers. It was 4 hours of travel time before stopping, a long time especially for older passengers and young children. My wife is filipina, it was a language barrier issue, was very poor communication by the staff.
The trip we booked was cancelled and they have to merge us with the next schedule. They're supposed to merge us with the earlier trip but because they accommodate passenger who are endorsed by some influential people we were bump off, so unfair. The ticketing system is ineffective.
The only issue I had was having to print the voucher, if I didn’t have access to a printer and a young person to help I don’t know what I would have done.
Well, what I don't like is that you have to get a ticket from a redemption booth. this just adds up to the process. why don't your conductors have digital scanners instead to validate the tickets.
We are super seniors. They have our names and date of birth. We missed the option of indicating we were seniors and have our senior ID with us but the person behind the counter did not give us the senior discount. In addition she did not tell us that we go to gate 4 by taking the escalator near their counter. We had to walk all the to the direction of the numbering only to find out that it was on the second floor and had to walk back. She should have been careful to explain to a senior the easiest way to our gate.
PITX lacking on Board Signages for the Parking Area, at 3am Securities are hard to find to ask for directions, No Aircon at PITX around 3am.
Bus of Solid North, Tablet is not working, did not try if wifi is working.