BR
Bagus RActually, the bus itself is decent — it even has a toilet — but the service from the staff was seriously lacking. Just a heads-up: this bus is affiliated with Sao Viet, and the whole experience raised a lot of red flags.
It started with the receptionist being really unfriendly, and the bus staff were also rude and aggressive. One of them opened my bag without asking, just to check if I had food. Apparently, food isn’t allowed on board — which I didn’t know, because the previous bus I took via Klook did allow it.
Then, one of the staff members kept yelling in Vietnamese, which I couldn’t understand at all. Since the bus has a toilet, there were no official rest stops. However, the bus did stop at several Sao Viet branches, probably around 7 locations, for about 15 minutes each — I guess they also handle document delivery at those branches. So what was supposed to be a 6-hour journey turned into over 7 hours.
In the end, we were dropped off at a different location than promised, and everything felt super rushed.
Also, take note: foreigners are only allowed to sleep on the upper berths. The lower ones are apparently reserved for locals only. Very odd and disappointing.
Sapa'den Hanoi'e, Otobüs VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 14 May 2025
KK
Kamil KThey cheat peoples. I booked and paid ticket few days before. When i go in the bus, they cancel my number and i have no cabin. They sell more placea in bus they have.
Sapa'den Hanoi'e, Otobüs VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 13 May 2025
SC
Solenn Ceverything perfect, the hello kitty bus was fun
Sapa'den Hanoi'e, Otobüs Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), 13 May 2025
FG
Félix GVery good experience, for Hanoi -> Sapa and Sapa -> Hanoi, the bus is clean and confortable, seats are already assigned, toilets availables inside the bus, 2 quicks stops of 15-20 minutes. The driver do not speak English but we had indications in English before each stop. I recommend, better then other experiences in Vietnam.
Sapa'den Hanoi'e, Otobüs Üst Tek Kabin, HK Buslines, 10 May 2025
GR
Giovanna RExcellent service, easy to book. Driver was on time, professional and drove safely. The car was very comfortable, clean, and we were able to relax and enjoy the ride. Highly
Recommend, would definitely book again!
Sapa'den Hanoi'e, Taksi SUV 4pax, Viet Technologies Travel (Viet Technologies Travel), 9 May 2025
CP
Christophe PComfortable though a bit noisy
Sapa'den Hanoi'e, Tren VIP Cabin 2x, Sapaly Express Train, 9 May 2025
JM
Justin MComfortable with several stops for restroom breaks and snacks. Clean and a comes with a complimentary bottle of water and wet wipes.
Sapa'den Hanoi'e, Otobüs Üst Tek Kabin, HK Buslines, 9 May 2025
NA
Norazieda AThe bus was clean and comfortable. The driver was friendly and professional. Overall a great service.
Sapa'den Hanoi'e, Otobüs VIP Kabin üst ranza, Sapa Express, 8 May 2025
ZW
Zbigniew WIt was amazing, very confortable and fast trip on time
Sapa'den Hanoi'e, Otobüs VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 8 May 2025
EG
Estefania GThey communicate 1 day before the journey to confirm the departure point. The bus was comfortable, perfectly on time and drop us at the arranged place. Highly recommended.
Sapa'den Hanoi'e, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 May 2025
