Wi-Fi - The WiFi was very temperamental and kept disconnecting.
Driver - Very fast, which I don’t mind but his braking is very late and took turns too late.
Comfort - The bed due to the plastic can be sticky. A small pillow would be great.
TV - Did not work.
峴港市社到河內市, 巴士 VIP 34, Tan Kim Chi (Tân Kim Chi), 2023年10月10日
We had the cabin for 2. Really spacious with very clean bedding. A supper was included in the fare. Clean toilets, really handy hot and cold water dispenser in the carriage.
The booking said we’d travel from 13:40 to 23:40. However we ended up leaving at 14:40 and not getting to Hanoi until 5am the next day so we had to cancel and rebook our hostel. Bed seats could not be adjusted and were very uncomfortable. Staff made some guy move seats for no reason and no explanation, just kept shouting at him to move or get off the bus until he agreed.
峴港市社到河內市, 巴士 標準艙, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年6月25日
ME
Maria E
We traveled with this company from Da Nang to Hanoi. The bus ride was very uncomfortable: the driver honked the horn every 15 minutes, making it impossible for us to sleep properly.
On top of that, he drove poorly, roughly and in a rushed manner throughout the entire trip causing us to arrive unnecessarily three hours early. The estimated arrival time was 10:30 AM, but we arrived in Hanoi at 7:00 AM!
The bus rocked so much that we were constantly thrown from side to side in the cabin. What’s the point of having a blanket, pillow, and a spacious, comfortable cabin if you’re being shaken like a maraca for 10 straight hours?!
Well lets start with the misleading information and pictures when booking online. There needs to be a better distinction between 1st class and VIP. I genuinely believed that I had booked a two person cabin, but in actual fact had selected two seats in a four bed cabin. The beds were too hard and the top bunks difficult to access for people over 45 years old. The food offered on the train didn't cater to Western tastes. The staff serving the food didn't know English and couldn't be bothered with explaining what they were serving. There was one toilet per two carriages, which meant there were quite a few people all waiting for a turn. Being on the top bunk I saw nothing of the country side or any scenery for that matter.
峴港市社到河內市, 火車 1st Class Sleeper (Reunification Express), Vietnam Railway, 2025年4月30日
TF
Telmo F
Overall experience was great. My only observation is on the carry-on policy - my backpack weighted more than 7kgs and I asked to pay for the additional kgs or additional hand luggage and I just got a no, that it needed to go as a checked bag. However in the plane there were people with bigger bags, certainly above the 7kgs, which got me frustrated. The rules should apply the same to everyone.
峴港市社到河內市, 航班 經濟艙, VietJet Air (Công ty Cổ phần Hàng không VietJet), 2025年4月28日
JV
Jaroslav V
Surprise was that they shared train with other operators... Pictures online or in the voucher were misleading - this could be improced on 12go side. But overall a beautiful experience.
Hard to communicate with the driver and I try to ask politely how long will it take for a short break but they chase us away. If you ask how comfortable the bus is ? I must say not comfortable at all. I understand not a VIP bus.
Bamboo Airways, Bamboo Airways, Bamboo Airways, Bamboo Airways, Cebu Pacific, VietJet Air (Công ty Cổ phần Hàng không VietJet), Vietnam Airlines, Vietnam Airlines, Vietnam Airlines
