L
Laurinda I got a smaller booth than the rest. The operator was not helpful at the border and very rude.
به , اتوبوس کابین VIP, Huyen Chau, ۱۲ مهٔ ۲۰۲۵
MG
Michael GNo issues with the bus and travel experience; the not so good rating is because of a scammer working behind the counter at Nuoc Ngam Bus Station in Hanoi. She tells customers that there's a "promotion" going on for an extra 200K dong, for which we can board a special "VIP" bus instead.
Of course, it's nonsense and we all end up in the same bus -- both those who paid and those like me who didn't. At least one reviewer on Google maps already reported this, and this affects customers from multiple services including but not limited to 12go.
She tried withholding my boarding pass when I refused to pay for her scam, saying "tickets ready later", "come at 6 pm" (my scheduled departure time), and so on, which I ignored. When I started alerting other passengers to her scam, she relented and gave me my boarding pass, which I'd seen she had already prepared before I turned down her scheme. 12go might want to add this info to the info page about what to expect at the station.
به , اتوبوس تختخواب شو, HTX Van Tai 277 (HTX Vận Tải 27-7), ۴ مهٔ ۲۰۲۵
NF
Nathaniel FThey made it seem like the nice sleeper-bus would take us all the way there. It only took us to the border, after which you get in an old, small, cramped, mini-bus with no AC for about 8 hours, then take a bullet train to the capital.
به , اتوبوس Royal Cabin + Van, Asian Bus Travel, ۳ مهٔ ۲۰۲۵
ME
Morgan ETook off 2 hours late. We were treated very poorly by drivers and gave us no indication on what to do. When we got to Laos border they didn’t say where to go after we checked through border so we had to wait 4 hours in the heat without any information, even when i messaged and called support team through whatsapp. Would go with another company next time.
به , اتوبوس VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), ۳۰ آوریل ۲۰۲۵
N9
Nisi 9Really important if you Travel by van + bus + Train
Check if you received your Train Ticket bevor
Otherwise send a WhatsApp to the Hotline Number
به , اتوبوس تختخواب شو 38, Grouptour (Công ty du lịch quốc tế Grouptour), ۲ دسامبر ۲۰۲۴
JM
Janina MDO NOT BOOK THIS BUS AS A FEMALE SOLO TRAVELLER!!!
I got sexually harassed by one of the bus the drivers multiple times. After repeatedly saying no to his advances and still continued to grope me. Only after forcefully pushing him away and getting loud he would go away and laugh.
This can not be the first time this happened and it's a disgrace that someone like that is still employed at this company.
The trip itself was perfectly fine, but I did not feel safe on this bus for one second.
به , اتوبوس VIP تختخواب شو 34, Techbus VN JSC (Techbus Vietnam Joint stock company), ۱۳ مهٔ ۲۰۲۴
EF
Evelina FI know exactly what I booked - but I still put 2 star. I saved 3 500 000 by doing this trip and that is why I give it 2 stars. Make sure to have 50.000 for the stamp OUT OF CONUTRY and 10.000 Kep for the stamp in of the country. (But it’s good to bring extra in case they raise the “price” the day you arrive. )
The bus driver was super super rude to us over and over, and the end we just gave up trying to ask anything.
If you have some money saved I recommend you spending your money on a flight ticket instead to save you a headache and a bumpy ride.
But if you take this bus you will get a memory for life - and it’s not all that we are looking for ? Good luck!
به , اتوبوس نیمه تختخواب شو, HTX Van Tai 277 (HTX Vận Tải 27-7), ۱۰ آوریل ۲۰۲۴
ND
Nathan DI took the bus on a Saturday from Hanoi to Vientiane, according to 12goasia, it's one of the days with better busses.
Bus was clean, staff friendly although they spoke almost 0 English.
Comfort will be lower if you're taller than 1m80.
In Laos there's a lot of road works and the ride gets bumpy.
It would be nice if their was clearer communication about where we would stop and for how long.
Overall quite comfortable, nothing to do with some horror stories that other travelers experienced.
به , اتوبوس نیمه تختخواب شو, HTX Van Tai 277 (HTX Vận Tải 27-7), ۲۵ آوریل ۲۰۲۳
ON
Oscar NThis company just orders you a taxi to a bus station, where you wait 2 hrs for a different bus, which is 200k dong cheaper if you just bought the bus ticket from them... Also not sure why it says it's a 12 hr trip as the trio takes more like 24-26 hrs
به , اتوبوس VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), ۶ اوت ۲۰۲۲
