The service itself was fine, but confirming and receiving the tickets was a nightmare. Someone came to drop our train tickets the day before, only to be called an hour later to say they are the wrong ones and we had to wait where we were until the others could be dropped off. A massive inconvenience and not ideal to be texted/called all the time. Pick up time was not clear and we arrived at the train station far too early. Massively over priced as well, and 12go is not accurate in that you HAVE to book train tickets 3 days in advance. Book with your hostel-cheaper and more convenient.
For my first question, I got support very quickly but unfortunately, for my next one I never got a reply. Ticket Drop-Off at Hotel was very nice, we didn’t know this was coming and couldn’t gather that information from the voucher but worked well.
The managing lady was really helpful via WhatsApp. I even managed to get some stuff I couldn’t bring on the train to go in a minivan of the company to pick up at the destination later. Top quality support!
หลวงพระบาง ถึง วังเวียง, รถไฟ #C83 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), 27 เม.ย. 2025
L
Linda
The tickets came through the app, the station has security and clear instructions were given the journey its self was great high speed train very comfy seats lots of leg room, well organised.
The train overall was great, but keep in mind they have some stupid rules about carrying deodorants and other liquids. I lost a lot of bottles because of that and would never have taken the train if I knew it in advance.