My flight was cancelled and i had to travel on a later flight and arrive after my scheduled van trip. I rang the company to let them know. On arrival we were in communication and they accommodated me accordingly picking me up and getting me to my destination
The journey was very heavy, with hardly any leg room, with lots of stops. And besides it didn't take 3 hours and 30 minutes but 4 and a half hours...horror.
In the confirmation email I received was mentioned the pick up was at the Puerto Princesa Airport, but once there I learned their pickup has changed to the gas station in front of the airport. That’s a long walk with all your stuff and in the heat…
Also you are advised to be there an hour before departure, but the driver waited for people who were 45min late and after that also had to pick up people in their hotels..the bus was complete full and there was no space to move.
Only good thing was that we arrived on time
The driver didn’t find us at the airport. So we waited for over 1,5 hour and after some calls we get picked up. The Driver drived like crazy but I think that’s normal on this way
Very good customer service, we were able to change the departure time on the same day. Van was not too full and comfortable. The only negative thing was the driving. The driver went unnecessarily fast in sharp turns and was driving way too close to the cars in front of us.
Overall it was a good service. What you expect in Asia, late pick up but still arrive early. The drive was smooth, good roads and driver was friendly. Seats are comfortable. Would use this service in future.
